I remember reading a comment some years ago from a person who had an unpleasant encounter with a clerk is some government office, i.e, a person in civil service.. The commentator said to the person behind the counter "I don't expect you to be a servant but I do expect you to be civil." I was reminded of that today when I went to the Hennepin County Service Center to transfer a title.
This adventure began when I attended Orville and Helen Schultz auction sale. Though there were several antique tractors on the sale I came away without one. What I did buy was a trailer...a tractor hauler...an upgrade from the one I've been using. Trailers are titled and licensed so I needed to transfer the title into my name.
The Service Center is about four blocks from our condo. This afternoon I went to do the transfer. At the information desk I explained what I needed and was given a number which would be called when it was my turn. After a ten minute wait my number was called. As I approached the counter Kathleen, the clerk, welcomed me warmly, facilitated the process with a smile and in about five minutes the task was complete, A pleasant wish from her sent me on my way.
She was more than civil. Her attitude turned the encounter into a day brightener. It's not hard to imagine the unpleasant situations she encounters but it hasn't jaded her. Thanks, Kathleen!
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